Service Plans - Alpha.com

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Service Plans

Our UPS and Backup Power Service plans offer multiple options to help you get the most from your power systems investment. Options include:

Basic and emergency service plans include all parts, labor, travel and other expenses associated with equipment service.

BASIC SERVICE PLAN
If you need the convenience and peace of mind that come with a pre-paid on-site service plan then the Basic Service Plan is for you. For a single annual fee your service needs are covered. A trained Alpha field service representative can respond to service requests at your location during regular office hours within the next business day. Your service plan includes all Parts, Labor, Travel and other expenses associated with equipment service (battery replacement is provided on a pro-rata basis during the batteries' warranty period as they do wear out over time). This plan also permits you to add valuable service options including Scheduled Preventative Maintenance visits and Remote Monitoring. You can even budget for battery replacement by selecting the Battery Renewal option.

Availability
The Basic Service Plan is not available in all areas. Please inquire with your Alpha sales representative or call us directly at 1 800 667 8743.

Technical Support
Your Basic Service Plan includes unlimited technical phone support.

How to Purchase the Basic Service Plan
The Basic Service Plan is available for the complete range of Alpha products and may be extended to cover other aspects of your power systems' infrastructure. Purchasers may be eligible to purchase other additional or upgraded services at discounted rates, including system upgrade or replacement, battery upgrade or replacement and other accessories and services during the coverage period. Please contact us at 1 800 667 8743 to discuss your service needs.

EMERGENCY SERVICE PLAN
If your organization cannot afford downtime, then the Emergency Service Plan is for you. For a single annual fee, your service needs are covered 7 days a week, 24 hours a day. A trained Alpha field service representative can respond within four hours to emergency service requests at your location. Your service plan includes all parts, labor, travel and other expenses associated with equipment service (battery replacement is provided on a pro-rata basis during the batteries' warranty period as they do wear out over time). This plan also permits you to add valuable service options including scheduled Preventative Maintenance visits and Remote Monitoring. You can even budget for battery replacement by selecting the Battery Renewal option.

Availability
The Emergency Service Plan is not available in all areas. Please inquire with your Alpha sales representative or call us directly at 1 800 667 8743.

Technical Support
Your Emergency Service Plan includes unlimited technical phone support. How to Purchase the Emergency Service Plan The Emergency Service Plan is available for the complete range of Alpha products and may be extended to cover other aspects of your power systems' infrastructure. You may be eligible to purchase other additional or upgraded services at discounted rates, including system upgrade or replacement, battery upgrade or replacement and other accessories and services during the coverage period. Please contact us at 1 800 667 8743 to discuss your service needs.

PREVENTIVE MAINTENANCE
Preventative maintenance is an important part of ensuring your UPS continues to provide emergency backup power when needed. The source of backup power is the batteries at the heart of your system. Normally an annual preventative maintenance visit will ensure that your batteries and system are up to the job. Selecting the Preventative Maintenance option reduces the cost of Battery Renewal. A preventative maintenance visit from an Alpha field service representative includes:

Confirm UPS is properly installed with appropriate breaker
Clean or replace air filters
Check and repair all battery connections as required
Test individual cells for voltage and impedance
Clean, inspect and test as necessary the operation of inverters, transformers, switches and other components
Perform a thermal scan using IR thermographs to check final condition of the UPS and associated circuitry
Prepare a report on UPS condition with recommendations as necessary.

Availability
Preventative Maintenance is not available in all areas. Please inquire with your Alpha sales representative or call us directly at 1 800 667 8743.

How to Purchase Preventative MaintenancePreventative Maintenance is available for the complete range of Alpha products and may be extended to cover other aspects of your power systems' infrastructure. The service is provided as an optional upgrade to your Emergency or Basic Service Plan. You may be eligible to purchase other additional or upgraded services at discounted rates, including system upgrade or replacement, battery upgrade or replacement and other accessories and services during the coverage period. Please contact us at 1 800 667 8743 to discuss your service needs.

BATTERY RENEWAL
Your batteries wear out over time, even if they are not frequently called into service. Battery Renewal is an option that permits you to budget for eventual battery replacement. When it is time to replace your batteries the complete cost of battery replacement is borne by Alpha. In addition, Alpha will assume all responsibility for recycling of your used batteries. The cost of Battery Renewal is lower when a Preventative Maintenance program is in effect.

How to Buy Battery Renewal
Battery Renewal is available for the complete range of Alpha products and may be extended to cover other aspects of your power systems' infrastructure. The service is provided as an optional upgrade to your Emergency or Basic Service Plan. You may be eligible to purchase other additional or upgraded services at discounted rates, including system upgrade or replacement and other accessories and services during the coverage period. Please contact us at 1 800 667 8743 to discuss your service needs.