As increasing numbers of broadband service providers add voice services to their portfolio, the need to provide unique value becomes key. With the evolution of Voice over Internet Protocol (VoIP) technology and products, basic internet phone is starting to become almost ubiquitous. To stay competitive, service providers offer features and benefi ts not available through open VoIP Internet services.
As increasing numbers of broadband service providers add voice services to their portfolio, the need to provide unique value becomes key. With the evolution of Voice over Internet Protocol (VoIP) technology and products, basic internet phone is starting to become almost ubiquitous. To stay competitive, service providers offer features and benefi ts not available through open VoIP Internet services.
These include:
- Network Security:
Some multiple system operators (MSOs) are moving away from the generic VoIP approach to provide customers with security. Comcast’s Digital Voice and Time Warner’s Digital Phone each utilize secure connections over private physical networks. - Network Integrity:
MSOs who own and manage their end-to-end physical networks can guarantee customers a Quality of Service (QoS) level unavailable from open IP networks. Specific digital QoS characteristics can be verified using advanced testing tools to measure and track parameters such as frame delay, jitter, IP packet loss, MOS and R-Factor. Advances in status monitoring have made these diagnostics tools available in connection with DOCSIS based power supply status monitoring. - Network Reliability:
MSO’s also guarantee QoS in their networks through maintaining physical plant quality and active component integrity. Backup power for all active network components is an essential element in assuring network reliability. Properly sized and maintained Uninterruptible Power Supplies (UPS) with backup generators in critical sites provide the needed reliability. Each UPS is monitored to assure any problem areas are identified in enough time to avoid costly network outages.
