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Customer Fulfillment Representative 2
Alpha Technologies Services, Inc. Bellingham, Washington, United States 79 Days Ago
Req. #: 6-2019
Job Category: Administrative / Office Support
Sub Category: Customer Service
Job Type: Full-Time
Job Shift: Day
Zipcode: 98226
Posted: 2019-01-04
Minimum Education: High School
Degree Title:
Minimum Experience: 1-2 years
Career Level: Experienced (Non-Manager)
Job Status
Start Publishing: 2006-10-09
Stop Publishing: 2019-02-03

We are seeking a Customer Fulfillment Representative 2 for our team in Bellingham, WA. This position is responsible for managing entry level tier accounts; typically accounts valued at up to $50K in annual revenue. Continues to provide administrative support: Routes inbound calls within department. Manages CFR staffing, maintains filing systems and PO routing and tracking. Prepares daily reports. Assists customers and Account Specialists as required to support the business operations for the Customer Fulfillment department.

Essential Responsibilities:

• Verify correct sales price and terms on purchase/sales orders and create new part numbers in SAP as required
• Develop relationships with respective accounts; provide timely order status information to the account and to the outside sales force
• Support the outside sales force and assist them in managing the customer relationship
• Manage ORC orders up to $20K
• Interface with Applications Engineering to match quotes with purchase orders and enter new part numbers into SAP for products being ordered that are not established in the system
• Develop logistics skill set for managing complex international shipments as required
• Verify accuracy of customer purchase orders and enter sales orders into SAP
• Manage and correctly route inbound customer call activity
• Provide timely and accurate responses to customer inquiries relating to order status
• Learn technical aspects of the products being sold within the applicable department
• Provide customer order information to departments within the company, including shipping, receiving, accounting and purchasing/planning
• Prepare daily reports, to include PO metrics report, Backlog report and the Shipped Not Invoiced report
• Assist in answering overflow calls and provide back-up for absent co-workers
• Perform administrative duties as needed including manage the In/Out board, coordinate timesheets and vacation schedules, maintain order filing system, route inbound PO's and other customer-specific documents to the correct department

Additional Responsibilities:

• Complete special projects as required by management or Account Specialists

Requirements and Skills:

Education: High School Diploma or equivalent
Experience: 1 - 2 years in field of: customer service or technical (electronics, communications, etc.)

• Excellent record of attendence
• Will work on-site (no tele-commuting)
• Ability to speak/read/write English
• Detail oriented with strong organizational skills
• Work well under pressure
• Current driver’s license and acceptable driving record
• Strong reading, writing, and math skills
• Ability to positively interface with both internal and external customers
• Ability to work independently on project assignments
• Excellent communication skills
• Ability to interact with customers and all levels of staff
• Ability to follow up and seek resolution to customer problems
• Positive attitude toward problem-solving

PC Application Skills:
Basic level: PowerPoint, Adobe
Intermediate level: Word, Excel, Outlook

Travel Requirements: N/A

• ERP/SAP experience
• Multi-lingual skills; Spanish preferred
• Demonstrated knowledge of Alpha product lines and processes
• 2 year degree

No phone calls please. Equal Opportunity Employer

To Apply:

E-mail resume to: or fax resume to: 360-392-2148. For more info on The Alpha Group, visit


The Alpha Group offers a competitive package of employee benefits, including:
• A comprehensive healthcare plan with dental, prescription and vision coverage
• Company paid group life/AD&D insurance, an Employee Assistance Program and a voluntary life insurance, short-term disability and long-term disability program
• Flexible spending plans for Healthcare and Dependent Care, including a substantial company contribution available toward annual licensed childcare costs
• A robust 401(k) plan with varied investment options. Alpha contributes matching dollars annually at the discretion of its trustees
• An annual tuition reimbursement program to encourage learning and growth
• Eight paid holidays each year
• Up to two weeks of vacation time accrued annually at the start of employment and sick time

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