Alpha Technologies Inc Services
Our Field Services group provides technical support and on-site power services. Regional Service Centers offer application services, warranty support, network power monitoring and customer training programs. Alpha certified field service specialists provide power system installation, site permitting, turn-up and test, preventative maintenance and on-site field service.
For tech support or emergency product requests, Alpha offers 24 hr. support to answer all your questions and concerns. For after business hours, weekends and Holidays, follow the voice prompts and an On-Call Tech Support Engineer will return your call.
Or, complete our online contact form. A customer service representative will get back to you in 48 hours.
Toll Free Customer Support Phone Numbers:
- Cable Broadband
- +1 800 863 3364
- UPS and Backup Power
- +1 888 462 7487
- Telecommunications
- +1 888 462 7487
- Wireless
- +1 800 863 3364
- Industrial Power
- +1 800 996 6104
- Renewable Energy
- +1 800 863 3364
- Services
- +1 800 863 3364
Cable Broadband Services
We provide the most technologically advanced and reliable power solutions for cable TV, broadband communication and data networks worldwide. Alpha’s comprehensive installation, maintenance and repair programs complement a diverse line of innovative and cost-effective power products including: standby, non-standby and uninterruptible power supplies, surge suppressors, enclosures, batteries and accessories.
Services
Field Services Technical Support and Returns Service Repair Depots
Industrial Power Services
Technical Support, Warranty Information, Depot Repair Facilities and Field Services
Alpha Industrial Power provides industrial grade powering solutions through a diverse product line of large-scale battery systems, chargers and uninterruptible power supplies (UPS). Applications include power generation facilities, substations, electrical utilities, transportation systems and communications networks.
Services
Field Services Technical Support and Returns Service Repair Depots Warranty Information
Renewable Energy Services
Alpha is an engineering and project development expert in the field of innovative power conversion solutions that integrate solar, wind and alternative resources. Our solutions deliver reliable electric power for the most demanding and remote off-grid applications and diverse industrial applications, worldwide.
With Alpha, our customers experience true turnkey project development through our in-house engineering, system integration, deployment, commissioning and O&M capabilities.
When utility-grid electricity is unavailable, unreliable or very costly, our Optimum Power Solution (OPS) Systems are designed to provide a finite and predicted amount of electricity to power known loads. They can be designed for full autonomy, unattended operation and 99.999% reliability.
Visit the Renewable Energy Services Page
System Engineering Project Management Installation 
Service Support System Commissioning Utility Interconnection Installation and Construction Services
With a national network of contractors, project managers and Alpha technicians, we can provide turn-key solutions for outside plant, headend, telecommunications, industrial and renewable energy applications. We work to combine your small-, medium- and large-scale projects with the necessary installation resources. Our complete installation and facility construction services include structure engineering, right-of-way and easement procurement, site preparation, equipment installation, utility hook-up coordination, system turn-up and system testing.
- Complete design, engineering permitting, construction and commissioning
- Headends, equipment shelters and other critical facilities
- Turn-key installation, turn-up and test services
- Grid-tied and off-grid renewable energy systems
Preventative Maintenance
An on-going Preventative Maintenance program helps ensure optimum system reliability and equipment life. Alpha's service plan options include performing routine scheduled maintenance, testing of local and remote alarm operations and analyzing local data for Outside Plant, Headend and Critical Facility Operations. Network hardware upgrades and critical plant hardening programs are also available.
- Develop historical data files for each power system component
- Completeprevnetative maintenance checklists
- Check accuracy of monitoring system readouts and alarm set points
- On site calibration and repair of test equipment
- Document routine service or callouts
Click here for more information on Critical Facility Preventative Maintenance Programs.
Depot Repair Services
Alpha Repair Depots and Service Centers are located around the worldLocate an Alpha Service Center in your area.
Alpha's repair depots are located across the country, with nationwide pick-up and drop-off service. Alpha's state of the art repair and development laboratories are designed for product repair and refurbishment, product improvement, research and modification, to assist with our customer's specific needs.
- Warranty and non-warranty repair
- Complete repair and refurbishment of all Alpha product lines
- Repair of non Alpha products for: cable headend, fiber optics, line gear, power supplies and test equipment
- On site calibration and repair of test equipment
- Alpha certified technicians
- Multiple locations: Bellingham, WA; Suwanee, GA; Dallas, TX, Pennsauken, NJ, Phoenix, AZ, Jacksonville, FL, and Elk Grove Village, IL.
Request an RMA number to return an Alpha product for repair or credit by logging on to our online Return Material Authorization (RMA) system.
North America Alpha Technologies Services Inc. - Northwest
3116 Mercer Ave
Bellingham, WA 98226
United StatesPhone: 360 756 4904
Fax: 360 647 0498
Alpha Technologies Services Inc. - Southwest
1628 West Williams Drive
Phoenix, AZ 85027
United StatesPhone: 623 251 3030
Fax: 623 516 7881
Alpha Technologies Services Inc. - Northern Midwest
355 Crossen Ave
Elk Grove Village, IL 60007
United StatesPhone: 360 647 2360
Fax: 360 647 0498
Alpha Technologies Services Inc. - Southern Midwest
10393 Brockwood Road
Dallas, TX 75238
United StatesPhone: 214 217 6300
Fax: 214 217 6313
Toll Free: 877 623 5227
Alpha Technologies Services Inc. - Northeast
5055 Central HIghway
Pennsauken, NJ 08109
USAPhone: 609 685 9066
Fax: 856 317 9411
Toll Free: 800 681 8324
Alpha Technologies Services Inc. - Southeast (GA)
1075 Satellite Blvd. NW
Suite 400
Suwanee, GA 30024
United StatesPhone: 706 761 1060
Fax: 678 584 1322
Alpha Technologies Services Inc. - Southeast (FL)
7033 Commonwealth Ave #15
Jacksonville, FL 32220
United States
Phone: 360 647 2360
Fax: 360 647 0498Alpha Technologies Ltd.
7700 Riverfront Gate
Burnaby, BC V5J 5M4
Canada
Phone: 604 436 5900
Fax: 604 436 1233
Toll Free: 800 667 8743Email: This email address is being protected from spambots. You need JavaScript enabled to view it.
Alpha Service Centre
Unit 4, 6740 Davand Drive
Mississauga, ON L5T 2K9
Canada
Phone: 905 696 6997
Central and Latin America Lompower Argntina S.A.
Goya 94, Capital Federal
Buenos Aires
Argentina (1407)
Ph +54 (11) 4672-4821
Argus Brasil Serviços e Comércio Ltda.
Alejandro Fabian Lomovasky
Av: Bernardino de Campos 332 – Campo Grande
Santos - CEP: 11065-000, Sao Paulo
BrazilPhone: +55 13 3345 0881
Email: This email address is being protected from spambots. You need JavaScript enabled to view it.
Power Services Electronic S.A. de C.V.
Juan Aldama 1122
Col. Universidad
Toluca, Edo. de Mexico CP50130, Mexico
Phone: +52 722 277 3150
Fax: +52 722 168 0174
Email: This email address is being protected from spambots. You need JavaScript enabled to view it.
Europe Alpha Technologies GmbH
Hansastrasse 8
Schwabach, D-91126
GermanyPhone: +49 9122 79889 0
Fax: +49 9122 79889 21
Email: This email address is being protected from spambots. You need JavaScript enabled to view it.
MTI Technologies Ltd.
339 St. Andrews St.
Suite 208 Andrea Chambers
P.O. Box 56468
Limassol, 3307
CyprusPhone: 357 25 375 675
Fax: 357 25 359 595
Email: This email address is being protected from spambots. You need JavaScript enabled to view it.
Alpha Warehouse/Service
Unit 6, Twyford Business Centre
London Road
Bishop's Stortford, Hertfordshire CM23 3YT
United KingdomPhone: +44 1279 501110
Fax: +44 1279 659870
Email: This email address is being protected from spambots. You need JavaScript enabled to view it.
Sinergia Soluciones SL
C/ Julio Rey Pastor, Nave 19
Poligono Industrial INBISA - ALCALA 2
E-28806 Alcala de Henares
Madrid, Spain
Phone: +34 91 830 65 45
Fax: +34 91 830 65 36
Email: This email address is being protected from spambots. You need JavaScript enabled to view it.
SDT electrónica S.A.
Rua Rodrigo de Fonseca,
103, 1º.1099-074
Lisboa, Portugal
Phone: +351 21 3823100
Fax: +351 21 3823155
BC Sistemas de Comunicación, S.L.
Ribes, 53
E-08013
Barcelona, Spain
Phone: +34 932 700 200
Fax: +34 932 700 201
Asia Calpha Technologies Inc.
No. 52, Wen Hua First Road
GueiShan Shiang Tao Yuan Hsien 333
Taiwan, R.O.C.
Phone: +886 3 328 1674
Fax: +886 3 328 6064
Email: This email address is being protected from spambots. You need JavaScript enabled to view it.
Ricklee Enterprises, Inc.
156 F. Blumentritt St.
San Juna, 1500 Metro Manila
PhilippinesPhone: +63 2 725 7642
Fax: +63 2 725 7637
Email: This email address is being protected from spambots. You need JavaScript enabled to view it.
SWTS Pte Ltd
10 Gul Avenue
Singapore 629654
Phone: +65 6869 6645
Fax: +65 6869 6520
Email: This email address is being protected from spambots. You need JavaScript enabled to view it.
AmTech Emerging Technologies
Mohsin ul Haque
Plot #9, Sector#28
P.O. Darul-Uloom
Korangi Industrial Area
Pakistan
Phone: +92 21 504 0890
Email: This email address is being protected from spambots. You need JavaScript enabled to view it.
Our feature rich toolkit is designed to provide a convenient online solution for placing and checking orders, calculating equipment needs, and accessing our secured sales, channel partner and customer portals. Make your life easier with our online tools.
Tool More Information AlphaRack Sizer Create a custom battery rack to fit your system. AlphaCell Battery Recycling Request We are proud to offer you battery recycling services. Online Battery Store Easily place orders online for UPS replacement batteries. Nicad Battery Calculator Determine the ideal nickel cadmium battery solution for your system (Password Required). Order Status Utility View order details and shipping status online (registration/password required). Sales Channel Partner Please click above to access the secure portals (Password required). Corporate Imaging and Branding In order to maintain brand consistency, Alpha has developed a corporate branding site containing logos, letterheads, fax sheets, and shipping labels for use by authorized employees. Supplier Support If you are an Alpha supplier, click above to access workmanship standards (Password required). Return Material Authorization (RMA) Form Request an RMA number to return an Alpha Technologies Inc. Credit Application Form Place an Order Warranty Information